Privacy Policy

1. Introduction

Royal Diamond Orphanage ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

When you register as a sponsor, we collect:

• Full name (first and last name)
• Email address
• Phone number
• Mailing address (street, city, country)
• Payment information (processed securely through third-party payment processors)

2.2 Sponsorship Information

We collect information about your sponsorship activities, including:

• Sponsored child details
• Sponsorship tier and payment history
• Communication preferences
• Letters and messages exchanged with sponsored children

2.3 Automatically Collected Information

When you access our website, we automatically collect:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on pages
• Referring website addresses

3. How We Use Your Information

We use the information we collect to:

• Process and manage your sponsorship
• Process payments and send receipts
• Send updates, photos, and letters from your sponsored child
• Provide customer support and respond to inquiries
• Send administrative information and important notices
• Improve our website and services
• Prevent fraud and ensure security
• Send newsletters and marketing communications (with your consent)

4. Information Sharing and Disclosure

4.1 We Do Not Sell Your Information

We do not sell, trade, or rent your personal information to third parties.

4.2 Service Providers

We may share your information with trusted third-party service providers who assist us in:

• Payment processing (Stripe, Paystack)
• Email delivery (Resend)
• Website hosting and analytics
• Customer support services

These service providers are contractually obligated to keep your information confidential and use it only for the services they provide to us.

4.3 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities.

5. Data Security

We implement industry-standard security measures to protect your personal information:

• SSL/TLS encryption for data transmission
• Encrypted password storage
• Secure payment processing through PCI-compliant providers
• Regular security audits and updates
• Restricted access to personal information

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Privacy Rights

You have the right to:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-out: Unsubscribe from marketing emails at any time
• Data Portability: Request your data in a portable format

To exercise these rights, please contact us at privacy@royal-op.com

7. Children`'s Privacy

Our services are intended for adults (18+) who wish to sponsor children. We do not knowingly collect personal information from children under 18 without parental consent.

Information about sponsored children is collected and managed with appropriate safeguards and is shared only with their sponsors through our secure platform.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Maintain your login session
• Remember your preferences
• Analyze website traffic and usage patterns
• Improve user experience

You can control cookies through your browser settings. However, disabling cookies may affect website functionality.

9. Email Communications

We send two types of emails:

• Transactional: Account notifications, payment receipts, sponsorship updates (cannot be opted out)
• Marketing: Newsletters, stories, appeals (can be opted out at any time)

Every marketing email includes an unsubscribe link. You can also manage your email preferences in your account settings.

10. Data Retention

We retain your personal information for as long as necessary to:

• Maintain your sponsorship account
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements

After account closure, we may retain certain information for legal and auditing purposes.

11. International Data Transfers

Your information may be transferred to and processed in countries other than Nigeria. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

• Posting the new policy on this page
• Updating the "Last Updated" date
• Sending an email notification for material changes

Continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at: